OK, this is the God's honest truth. I have the emai in my inbox to prove it: "[name removed], THE RECEPTIONIST HERE IS GOING TO BE HANDLING THE NEW DESIGN OF THE SITE. I'VE INCLUDED HER EMAIL AND SHE WILL BE CONTACTING YOU. I SPOKE WITH [owner of company] AND HE DOES BASICALLY WANT A COMPLETE OVERHAUL." Yes, in all caps. Come on people, that's a winner.