" ad shows a mob of AOL customers massing in front of the corporate offices, demanding to be heard. There are so many problems with this. 1) Why would I sign up for a service when its users are so intensely dissatisfied that they're storming corporate headquarters to beg for improvements? Wouldn't I prefer a service whose users have no pressing complaints and are sitting contentedly at home, perhaps whiling away the hours with a few pleasant games of online Boggle? 2) That shot of the endless mass of AOLers reminds me that this is a gargantuan corporation and as such is pretty damn unlikely to deliver the highly responsive, highly personal service these ads are promising."