I work at Rackspace and we were aghast that the #FormFail occured. Mainly because we try to make sure we have a personal relationship with our customers and this didn't match that at all. Worse, perhaps, the message was lost in the "form". While following up one email blast with another is generally bad form, Adam "Meat Hands" Hansen's response was just right so I'm glad we pushed that out.

If you're not feeling the personal connection with us after receiving the "mad lib message" this morning, please feel free to call me, personally. It's all right, I love talking to customers all the time: +1.210.548.5616.

Oh, yes, my nickname is really "Robot" which is a sweet irony today :)

Robert J Taylor
Sr Sys Engineer
Manager, Realtime Customer Intervention
Rackspace Hosting
robot@rackspace.com

TF: 800.961.4454 x 501-5505
O: 210.312.5505
M: 210.548.5616

http://twitter.com/rjamestaylor